Changelog

Improvements

• We simplified startup pending-outbox selection flow to reduce initialization edge cases.

Bug fixes

• We fixed a pending outbox deadlock that could block widget startup.

Improvements

• We adopted shared typed contracts across key API and live chat protocol paths.
• We centralized contract parsing to reduce payload mismatch risk between client and server surfaces.

New features

• We added a CLI feedback command with optional email capture.
• We added explicit CLI version output.

Bug fixes

• We fixed API base resolution to honor CHATLANE_TOKEN context.
• We reduced semi-sensitive detail exposure in CLI help output.

New features

• We launched the Chatlane CLI with browser login and a plain ask workflow.
• We added an org-scoped DLQ replay utility for privileged operational recovery.

Improvements

• We hardened live chat auth, delivery, and reliability paths across API, app, and widget.
• We improved device approval flow behavior, including preserving intended next redirect targets.
• Logged-out CLI sessions now default to production API base resolution for smoother first run behavior.

Bug fixes

• We restricted DLQ replay access to org owner and admin roles.

Improvements

• We hardened app bootstrap fallback handling for transient and org-session failures.
• We added jittered exponential retry backoff for transient database failures.

Bug fixes

• We treat duplicate same-agent claim attempts idempotently to avoid noisy failures.
• We ignore stale non-activity inbox events in the widget reducer.

Improvements

• We scoped shimmer token aliases to widget shadow-root contexts so loading styles render reliably.

Bug fixes

• We restored optimistic composer clear behavior after send.

Improvements

• We refined message indicator rendering so subtle status text appears more consistently.

Bug fixes

• We fixed widget websocket auth reconnect loops that could repeatedly churn connections.
• We restored stable indicator styles across message roles.

New features

• We collapsed post-login bootstrap into a single API call for a simpler sign-in transition.

Improvements

• Widget startup is now non-blocking, with queued outbox sends while initialization completes.
• We improved websocket connect reliability across live chat surfaces.
• Inbox loading now avoids eager mine-inbox socket work while preserving realtime unread sync.

Bug fixes

• We fixed first-visit auto-create deadlocks during widget loading.
• We fixed pre-ready send behavior to keep pending sends to a safe single in-flight message.
• We fixed optimistic message reconciliation on resync, including idempotency-key continuity in API backfill.
• We kept header controls stable during initial loading and clarified pending-send status in message streams.

Improvements

• We prewarm the first conversation load in the background to reduce perceived startup delay.
• We improved the changelog activity chart tooltip so entry details are easier to read.

Bug fixes

• We fixed stale inbox activity updates that could cause unnecessary state churn.
• We added fail-fast startup handling with retry UX when initialization stalls.
• We removed the changelog link from the home footer while we rework that navigation path.

Improvements

• We added shared database error classification and retry utilities in API services.
• We added transient database and session failure handling in critical routes.

Bug fixes

• We normalized cookie domain handling for cookieStore.
• We added a fallback to document.cookie when cookieStore rejects.

New features

• We added organization-level trial allowances.
• We added sidebar usage visibility for trial consumption.
• We added clear messaging for the 14-day trial allowance.
• We added explicit trial-expiry status in the product experience.

Improvements

• We now enforce 14-day trial expiry rules across app flows.

New features

• We added a queue-backed memories crawl bootstrap.
• Onboarding now starts site crawls automatically during setup.
• We added chunking and embedding for crawled content with pgvector storage.
• Live chat and playground answers now use memory-backed retrieval.

Improvements

• We improved retrieval query quality for memory-based responses.

New features

• We embedded the widget directly on the marketing site.
• We embedded the widget in the app shell for tighter product loops.
• We added window.chatlane.open() so you can open the widget programmatically.

Improvements

• We improved visitor cookie sharing across Chatlane subdomains and root domains.

New features

• We added widget support for realtime inbox updates.
• We added assigned-agent context in widget conversation lists.
• We added clear AI vs. agent ownership labels on active conversations.
• We added typing indicators for both visitors and agents.

Improvements

• We keep recent conversation sockets warm for faster conversation switching.

New features

• We added persisted read receipts and inbox state fields.
• We added streaming conversation summaries.
• We added message timestamps across live chat.

Improvements

• We moved live chat persistence to a queue-backed pipeline for better stability.
• We stored summaries as message rows for consistent display.

New features

• We added an AI handoff flow between the widget and inbox.
• We added takeover controls so agents can step in quickly.
• We added handoff summaries and auto-close behavior to keep threads clean.

Improvements

• Handoff state now stays intact through refreshes and reconnects.

New features

• We built the live chat data model, protocol, and WebSocket auth tokens.
• We added widget bootstrap APIs and conversation thread endpoints.
• We added first-pass inbox APIs and UI so agents can reply in real time.
• We released the first embeddable Chatlane widget.

New features

• You can now create an account and sign in with email and password.
• We added dedicated sign-up and log-in pages to make onboarding clearer.
• Every new account now gets a workspace and admin role automatically.
• After sign-in, you go straight to your inbox.